BETANDYOU Africa Casino - El retiro del jugador se retrasa debido a problemas de método.

There is only one valid withdrawal method that matches my deposit method (bank transfer).

I clicked on it and got this message

"Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method."

Note: Bank transfer and cryptocurrency are available, I chose bank transfer and it wouldn't let me withdraw.

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Hello,

Thank you very much for submitting your complaint.

I’m sorry to hear about your withdrawal issue. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?
• What response from support have you received when you contacted them about the issue?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I have reached out to customer care, I was told to deposit a little and add an event with a minimum of 1.1 odds, I already did.

Withdrawal shows approved, then rejected 10 minutes later (Reason: denied by operator), this same withdrawal method I used to deposit minutes ago.

Thanks for the explanation and the update

Could you please share with me your communication with the casino regarding the refusal to process the payout even after following the support's recommendation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Stephenmoka4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru