BETANDYOU Casino - Se ignora la solicitud de prohibición de la cuenta del jugador.

I have deposited almost 1000 euros

The platform has an intelligent software that allows you to lose every round

I have asked the platform several times to ban my game account for life

no reaction

I ask gurucasino that they can help me so that I can get away from the devil

fast 1000 Euro eingezahlt habe

das Platform hat eine inteligente software das mann jedespielrunde verlieren kann

ich habe mehrmal das platform gebetet das die mein spielkonto für lebenlang sperren

kein reaktion

ich bitte bei gurucasino das die mir weiterhelfen kann das man von das teufel weg kann

Dear player,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problem).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Player,

We’re sorry to hear about your experience. If you wish to permanently block your account, please send a request to block@betandyou.com including your player ID, registered email, and confirmation that you want a lifetime self-exclusion.

Our team will process it as soon as your request is received.

The Betandyou Team

I sent several times but no one answered

I have asked you several times that I can use my gaming account on all websites of Tixi Multimedia BV

for life without the possibility of playing again

The company takes off every round and is one of the most dangerous where I have played

The company does not react quickly to complaints and intentionally causes damage

ich habe mehr mal gesendet aber kein menschen beantwortet

ich habe euch mehrmals gebetet das ich mein spielkonto bei alle webseite von Tixi Multimedia B.V.

für lebenlang ohne die möglichkeit das ich wieder spielen darf

das Firma hebt jede spielrunde ab und ist einer der gefärlich wo ich gespielt habe

das Firma reaktiert nicht schnell auf beschwere lässt mit absich das man noch schaden richten

Dear Player,

Please note that in cases related to gambling addiction, accounts are blocked immediately upon the first request.

If you are not affected by gambling addiction but still wish to permanently block your account, we kindly recommend sending an email to block@betandyou.com (preferably from a Gmail address), including your player ID/account number and the reason for account closure. Our team will process your request as soon as it is received.

Additionally, we would like to highlight that Betandyou provides players with the option of self-limitation in accordance with our Responsible Gaming rules, which you can review here: Responsible Gaming Rules

Thank you for your cooperation.

The Betandyou Team

Dear player, please note that we can only assist in cases where the reason for account closure is related to gambling addiction. In such cases, casinos are generally expected to act promptly and responsibly to protect the player.

Are the two emails you have already provided the only requests you sent to the casino, or have there been any others?

Has your account now been successfully closed, or is it still active?

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika