BetBona Casino - La solicitud de retiro del jugador se ha retrasado.

Good evening, I've had pending withdrawals at the Betbona casino since April 16, which is almost 2 months, and so far they haven't paid. The account is fully verified, they just tell me to wait. It's been 2 months. Attached is proof

Boa noite, tenho desde o dia 16/04, ou seja praticamente 2 meses, levantamentos pendentes no casino Betbona que até ao momento não pagam. A conta está totalmente verificada, só dizem para aguardar. Já vai em 2 meses. Em anexo envio a prova

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Dear Ruben8Fernandes,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Have you received any specific reasons from the casino for the delay?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina