BetBoom Casino MX - La cuenta del jugador ha sido cerrada.

Hello, I wanted to withdraw $8000 that I won. It's worth noting that I had withdrawn money on other occasions, but now my account has been blocked. You say I have another registration, but I don't have two accounts, nor have I deposited anything into another one.

Hola quise hacer un retiro de mi dinero $8000 que gane cabe recalcar que ya había retirado en otras ocasiones pero ahora me bloquearon mi cuenta me dices que tengo otro registro pero no tengo 2 cuentas ni e depositado a otra nada

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina