Betcris Casino - La cuenta del jugador ha sido cerrada.

⭐ 1 star — Terrible experience with Betcris

My experience with Betcris has been terrible. I deposited a total of USD $900 via SafetyPay, in three deposits of USD $300 each, and I have all the payment receipts.

After playing, I won and made an initial withdrawal of USD $500. Shortly after, my account was blocked and appears as "Account unavailable".

My account number is ECU533641. I've been trying to get a solution for almost seven days now. I've contacted them several times via live chat and email, but the support has been practically nonexistent. They just tell me to wait, without giving me a clear explanation or a specific date for when the problem will be resolved.

I have proof of all my deposits made through SafetyPay. My biggest concern is that, after depositing, playing, and winning, my account has been blocked and I currently can't access it or my funds.

Terrible experience with Betcris and their customer service. I hope they resolve my case and allow me to get my money back.

⭐ 1 estrella — Pésima experiencia con Betcris

Mi experiencia con Betcris ha sido pésima. Deposité un total de USD $900 mediante SafetyPay, en tres depósitos de USD $300, y tengo todos los comprobantes de pago.

Después de jugar, gané y realicé un primer retiro de USD $500. Poco después, mi cuenta quedó bloqueada y aparece como "Cuenta no disponible".

Mi cuenta es ECU533641. Desde entonces llevo casi 7 días intentando obtener una solución. He contactado varias veces por el chat en vivo y por correo electrónico, pero la atención ha sido prácticamente inexistente. Solo me dicen que debo esperar, sin darme una explicación clara ni una fecha concreta para solucionar el problema.

Tengo los comprobantes de todos mis depósitos realizados mediante SafetyPay. Lo que más me preocupa es que, después de depositar, jugar y obtener ganancias, mi cuenta haya sido bloqueada y actualmente no pueda acceder a ella ni disponer de mis fondos.

Pésima experiencia con Betcris y con su servicio de atención al cliente. Espero que solucionen mi caso y me permitan recuperar mi dinero.

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Stay safe.

Dear Yina,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Karla,

My winnings were earned playing casino games. I accumulated a balance of approximately $2,600. I requested a $500 withdrawal via Western Union, which was successfully completed. However, when I requested another withdrawal, Betcris blocked my account.

Yes, I had completed the KYC verification before all of this.

Since then, every time I contact live support, they simply tell me they can't do anything and are waiting for a response from the relevant department. I've also emailed them, and instead of providing a solution, they tell me to contact them again via live chat. And so it goes, without me receiving any concrete answer or solution.

Furthermore, I made deposits totaling $900 from my bank account, and I have the receipts. If Betcris is unwilling to pay me the winnings, I request at least a refund of the $900 deposited.

Thank you so much for your help, Karla. I hope you can help me find a permanent solution.

Querida Karla,

Mis ganancias fueron obtenidas jugando en los juegos de casino. Llegué a tener un saldo de aproximadamente $2.600. Solicité un retiro de $500 mediante Western Union, el cual pude realizar. Sin embargo, cuando solicité otro retiro, Betcris bloqueó mi cuenta.

Sí había completado la verificación KYC antes de todo esto.

Desde entonces, cada vez que contacto al servicio de atención en vivo, únicamente me dicen que ellos no pueden hacer nada y que están esperando una respuesta del área encargada. También he escrito al correo electrónico y, en lugar de darme una solución, me indican que vuelva a contactar por el chat en vivo. Así sucesivamente, sin recibir ninguna respuesta concreta ni solución.

Además, realicé depósitos por un total de $900 desde mi cuenta bancaria, y tengo los comprobantes. Si Betcris no está dispuesto a pagarme el dinero ganado, solicito al menos la devolución de esos $900 depositados.

Muchas gracias por tu ayuda, Karla. Espero que puedan ayudarme a obtener una solución definitiva.

Dear Yina,

Thank you very much for providing the additional information.

Could you please send me screenshots showing the current status of your account and any relevant information regarding the blocked account and remaining balance?

Additionally, please send me all communication you have had with the casino regarding this issue, including emails and, if available, screenshots or transcripts of your conversations with live chat support.

You can attach the evidence directly to this complaint or send it to me at karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello Yina,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru