BetFury Casino - La cuenta del jugador ha sido bloqueada.

Playing on this casino site

The first withdrawal was fine, but when I tried to withdraw the second I received an email saying my account had been blocked.

However, they did not explain to me exactly what I had done, and only told me vague things like they had investigated using various methods.

The reason the second money didn't come out is because you won the bonus and they don't want to pay.

I've been told that even if I make an inquiry, it will be treated as spam, so I don't know what to do.

このカジノサイトで遊んでいて

1回目の出金は問題なかったのですが、2回目の出金の際にアカウントをブロックされたとメールが届きました。

ですが、私が具体的に何をしたのかを説明されず、様々な方法で調べたなどとあいまいな言葉だけを伝えられました。

2回目のお金が降りなかった理由はボーナスで勝利して彼らが支払いをしたくないからです。

問い合わせをしてもスパム扱いにするという説明も受けてどうすればいいのかわかりません。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nishi29,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

>Can you tell us which games you focused on - slots, live casino, sports betting etc?

It's a slot machine. The bonus conditions were difficult and it was really tough, but I had fun playing until I cleared them.

>Did you pass verification before losing access to your account?

No, I don't recall doing any testing yet.

>Have you accumulated winnings with or without an active bonus?

Are you talking about pausing the game during FS?

We have not engaged in such conduct.

＞スロット、ライブカジノ、スポーツベッティングなど、どのゲームに重点を置いたか教えていただけますか?

スロットです。ボーナス条件が難しくてすごく大変でしたが、条件クリアするまで楽しく遊んでました。

＞アカウントへのアクセスを失う前に検証に合格しましたか?

いいえ、まだ検証行為をした覚えはありません。

＞有効なボーナスの有無にかかわらず、賞金を蓄積しましたか?

FS中にゲームを止めたりするお話ですか？

そのような行為はしておりません。

Dear nishi29, could you please forward your correspondence with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

I was in contact with the casino and they allowed me to withdraw the money.

Apparently there was a misunderstanding which was resolved.

We apologize for any inconvenience this may cause.

This issue will be resolved

カジノ側と連絡を取り合ってたのですが、出金が許可されました。

どうやら誤解があったようで解決できました。

お手数おかけして申し訳ありません。

この問題は解決とさせていただきます

Dear nishi29,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru