BetFury Casino - La cuenta del jugador ha sido cerrada.

I participated in the BetFury airdrop and accumulated 180k points. When the airdrop ended, my reward was only 56 BFG. It wasn't much, but that's okay. However, when I tried to withdraw these BFG (through Telegram), they simply blocked my account, claiming that I was using multiple accounts. The Telegram was linked with the same account from their official website, and I was only using a single account, yet I ended up being banned. I wasn't the only one who had their account banned; the majority had their accounts banned for the same reason.

Well, I have only one account and was banned unfairly for this reason, and now they don't want to unblock my account.

I just want my account back, that's all!

Participei do airdrop da betfury e juntei 180k de pontos, quando terminou o airdrop a minha recompensa foi de apenas 56bfg, não foi muita coisa mas blz, mas quando fui sacar esses bfg (pelo telegram) eles simplesmente bloquearam a minha conta alegando que eu estava utilizando múltiplas contas, sendo que o telegram tava vinculado com a mesma conta do site oficial deles, e eu estava apenas usando uma única conta e acabei sendo banido. E não fui o único a ter a conta banida, a grande maioria teve suas contas banidas pelo mesmo motivo.

Bom eu tenho uma única conta e acabei sendo banido injustamente por esse motivo e agora eles não querem desbloquear a minha conta.

Só quero minha conta de volta, só isso!

Dear WesyMarques,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if the casino is holding any real funds? If no active real money balance has been withheld, I’m afraid there’s not much we can do for you. 

Thank you for your reply.

Best regards,

Kristina

Hi Kristina, I have real money on the platform and as I mentioned I ended up being banned after trying to withdraw the airdrop reward and I can say for sure that I only have one account and I haven't violated any of the platform's rules.

Olá Kristina, eu tenho dinheiro real dentro da plataforma e assim como eu mencionei acabei sendo banido após ter tentado retirar a recompensa do airdrop e afirmo com toda a certeza que tenho apenas uma conta e não violei nenhuma regra da plataforma.

Thank you for your reply, WesyMarques. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how much real money you had in your casino account before the casino blocked it?
• Which games did you play to accumulate these funds - slots, live casino, sports betting, etc.?
• Is there any chance that you had an active account in this casino in the past, or that someone from your household or the same IP address has also created an account here?

• I had approximately R$500 in my account.
• I used Limbo to place bets and most of the money was deposited to make a stake.
• I live alone, so only I have an account on the site, and I don't have another account besides this one.

• Eu tinha aproximadamente R$500 reais na minha conta.
• Utilizava o Limbo para fazer apostas e a maior parte do dinheiro foi deposito que fiz para fazer stake.
• Moro sozinho, então somente eu tenho conta no site, e não tenho outra conta além desta.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear WesyMarques,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.