BetFury Casino - La cuenta del jugador ha sido cerrada injustamente.

I am filing a complaint regarding Betfury’s unjust actions against me. After depositing money and playing fairly on their platform, I won approximately 760 USD. When I tried to withdraw my winnings, Betfury suddenly blocked my account, claiming "multiple accounts detection."

This accusation is completely false. I have only one account with Betfury and have always complied with their terms and conditions. No one from my household or using my IP address has ever created another account with this casino. Despite this, Betfury blocked me and refused to release my funds.

I have also noticed that there are other players raising similar complaints against Betfury, which makes me very concerned about a pattern of unfair practices.

I have already passed KYC verification. My winnings were accumulated without any active bonus. I was playing slots only.

Betfury has failed to provide any verifiable proof to justify their accusation, and blocking access to legitimate winnings under false pretenses is unacceptable.

I respectfully request that Casino Guru assist me in ensuring that Betfury reopen my account and release my 760 USD winnings.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at BetFury Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• When did you create your player account? 
• Could you please advise when you have passed the KYC verification? What specific document have you provided?
• Have you ever used a VPN or any proxy server to access the casino website?
• Have you used only one device to access your account?
• Have you ever used a public Wi-Fi network to access the website? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello Natalia,

Please see the answers below:

When did you create your player account? 

I have created it yesterday, made a deposit and played slots.

Could you please advise when you have passed the KYC verification? What specific document have you provided?

I provided only my name, surname and address. The site did not request any further documentation from me.

Have you ever used a VPN or any proxy server to access the casino website?

No, I have not used any VPN or any proxy sever.

Have you used only one device to access your account?

I used two devices mobile and laptop (laptop because it request me 2FV with google authenticator and i had to scan the QR code). I only logged in on my one and only account from both devices, as I do not have any other.

Have you ever used a public Wi-Fi network to access the website?

No, only my home wi-fi network.

Furthermore, I sent the email to the Betfury team, but got an blanket answer without any explanation (please see the email attached). They only gave me the option to withdraw my deposit, but my legitimate winnings are blocked by them, as well as my account.  

Looking forward to your assistance to resolve the matter and get my legitimate winnings.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear David_1990,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia