BetFury Casino - La cuenta del jugador ha sido cerrada.

This was the first time I registered with this casino site and received a deposit bonus, so I was playing.

I was able to win with the bonus I received, and after completing the wagering requirements I applied for a withdrawal, but my account was blocked.

I was able to deposit money but was not allowed to withdraw it, so I will be filing a complaint.

I think it's a fraudulent site, so it may be difficult, but I would like you to take action.

I have saved the chat conversations with the other party as evidence, so I will submit them here.

今回初めてこのカジノサイトに登録させてもらって入金ボーナスをもらって遊んでいたのですが

もらったボーナスで勝つ事が出来てそのまま賭け条件も消化して出金申請したのですがアカウントをブロックされてしまいました。

入金はできたのに出金はさせてもらえないのでクレームを提出させてもらいます。

詐欺サイトかとおもうので難しいのかもしれませんが対応していただきたいです。

証拠として相手とのチャットでのやりとりは残してるので一緒に提出しておきます。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFury Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
• Did you achieve your current balance with the help of the welcome deposit bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear omotontan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Can you tell us how long you had been playing at the casino and when exactly your account was blocked?

Registration is 10/28

What was blocked

11/2

What games did you play to build up your current casino balance? (Slots, Live/Table Games, Sports Betting)

I played slots.

Have you used your welcome deposit bonus to achieve your current balance?

Yes, that's right.

カジノでどのくらいの期間プレイしていたか、またアカウントがブロックされた正確な時期を教えていただけますか?

登録が10/28

ブロックされたのが

11/2

カジノの現在の残高を貯めるために、どのようなゲームをプレイしましたか？（スロット、ライブ/テーブルゲーム、スポーツ賭博）

スロットをプレイしました。

ウェルカム入金ボーナスを利用して現在の残高を達成しましたか?

はい、そおです。

Dear omotontan

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello there,

Thank you omotontan for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BetFury Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help resolve this issue.

Thank you!

Dear omotontan,

We are very sorry that you had to experience this situation. Our team carefully monitors fair play and strives to ensure that every user enjoys the best and safest gaming experience.

After reviewing your account, we found violations of sections 4.1.9 and 5.4 of our Terms and Conditions. Our checks show that multiple accounts were used to manipulate platform bonuses.

If you disagree with this decision, you are welcome to complete full KYC verification, including confirmation of all your deposits. Once all information is successfully verified, we will gladly review your case again.

You can also contact our Risk Department directly via email risk@betfury.com if you would like to clarify any details or receive further assistance.

We will do our best to help you and provide full transparency regarding your case.

Thank you for the update BetFury Casino representative. Would it be possible to provide me with evidence of multiple accounts used to manipulate platform bonuses? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Hello Peter,

We have provided all the necessary information in the email and are now awaiting your review and feedback.

Thank you for providing me with the information BetFury Casino representative.

Dear omotontan, The casino has presented multiple indicators suggesting the presence of duplicate accounts. It is an established industry standard that an individual may operate only one account in their name. Your activity constitutes a clear violation of this policy, and we therefore find the actions taken by the casino to be justified. We must emphasize that our service should not be used to pursue fraudulent claims or activities.

We strongly advise against such behavior, as it may result in similar consequences in the future. In light of these circumstances, we regret to inform you that your complaint has been rejected. Thank you for your understanding.

Kind regards,

Peter