BetFury Casino - La cuenta del jugador ha sido cerrada.

I am writing this so that no one falls for the scam of this platform, after my third deposit I got a legal withdrawal, about 1,000, usdt, but the surprise came when I went to make the withdrawal, I couldn't because the company said that my account was duplicated and blocked me, after several messages to support I had no return, they simply blocked me and didn't even tell me where I went wrong, my withdrawal was not allowed, it was sad because when we lose the company gives us crumbs and cents, but when I get a withdrawal they will make excuses for not paying you.

Estou escrevendo isso pra ninguém cair no golpe dessa plataforma, após meu terceiro depósito consegui um levantamento legal, cerca de 1.000, usdt , porém a surpresa veio quando fui realizar o saque, não consegui porque a empresa disse que minha conta era duplicada e me bloqueou, após diversas mensagens para o suporte não tive nenhum retorno, simplesmente me bloquearam e nem me disseram onde errei, não permitido o meu saque, ficou triste porque quando perdemos a empresa da migalhas e centavos pra gente, porém qndo conseguir um levantamento vão inventar desculpas para não te pagar.

Dear Deezza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you only created one account at this casino?
• If you did, is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Which games did you focus on - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Kristina, thanks for your help, here at home we have 3 players, the profile of (my sister is active) and the profile of (my brother-in-law, is inactive, he blocked by deletion and no longer plays for at least 1 year) and my (inactive due to this issue) but I confirm that yes, I only have this account in my email, and in my name, this account went through the KYC process duly authorized, I played aviator some PG games, and roulette.

Ola Kristina obg por ajudar, certo aqui em casa somos 3 players, o perfil de aninhaoliverasz@gmail.com (minha irmã está ativo)e o perfil de robersongunit@hotmail.com (meu cunhado, está inativo, ele bloqueou por exclusão e não joga mais a pelo menos 1 ano) e o meu oliveiracerqueiraandressa95@gmail.com ( inativo devido a essa questão)porém confirmo que sim , eu só tenho essa conta em meu email, e em meu nome, essa conta passou pelo processo de KYC devidamente autorizado, eu joguei aviator alguns jogos da PG, e roleta.

Thank you very much for your reply, Deezza. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Deezza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, Deezza, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Deezza,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite BetFury Casino to join the conversation.

Dear BetFury Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru

Hello, Deezza,

Your account was suspended due to violating our Terms of Use, specifically creating multiple accounts. Our system detected a complete match in technical data with user User29**435.

While the accounts may be registered under different names, section 5.4 of our Terms clearly prohibits registration by related parties or individuals attempting to bypass restrictions.

As a gesture of fairness, the most recent deposit made to the platform has been returned to you.

Please review the Terms & Conditions of any platform before interacting to avoid such circumstances in the future.

The company is acting in the same way in the chat, it only says that I duplicated the account, it doesn't prove where or how I duplicated it, and that's what saddens me, because as I said here at home we are three players, the profile of , my sister who at first also lost confidence in the platform, and my brother-in-law that he deactivated because he doesn't trust the platform, this profile has been stopped for years, he deleted it because he no longer wants to use the platform, so my question is for which of these profiles was I expelled from the platform?

A empresa está agindo da mesma forma no chat, só diz que dupliquei a conta, não prova onde ou como dupliquei, e é isso que entristece, pois como disse aqui em casa somos três players, o perfil de aninhaoliverasz@gmail.com, minha irmã que a princípio também perdeu a confiança na plataforma, e do meu cunhado robersongunit@hotmail.com que ele desativou porque não confia na plataforma, esse perfil está parado a anos, ele excluiu porque não quer mais fazer uso da plataforma, aí a minha pergunta é por qual desses perfis eu fui expulsa da plataforma?

Dear Deezza,

As long as you have consistently utilized a single account registered exclusively in your name and have only accessed it through devices that are your own, and have not engaged in any collusion with other accounts, the existence of additional accounts created by your family members should not serve as a legitimate basis for the forfeiture of your winnings. Conversely, if you have participated in the aforementioned activities, the casino team is entirely justified in their actions.

Dear BetFury Casino,

I kindly request that you send me any evidence related to the above matter at michal.k@casino.guru for an independent review of all relevant circumstances. Thank you in advance.

Dear Michael, I can't explain the closure of my account, that's why I'm trying to understand, this device I use was my brother-in-law's (profile ), this issue can only be explained if it is for the use of the device, and they are associating it with him because I use the old device he used, but as I said, is there a rule that prohibits the use of the device? In short, if you need an address, email, bank account, or even a photo or video to prove it, I'm willing.

Caro Michael eu não consigo explicar o fechamento da minha conta , por isso estou tentando entender, esse aparelho que utilizo era do meu cunhado (perfil robersongunit@hotmail.com) só se explica essa questão se for pelo uso do aparelho, e e estão ,associando a ele por que utilizo o antigo aparelho que ele utilizava, porém como disse existe uma regra que proíbe uso do aparelho? Em fim, caso precise de endereço, email , conta bancária, ou até mesmo foto ou vídeo comprovando, estou disposta.

The platform is clearly joking, why hasn't it banned the other account as well, since it's saying that my sister's profile 2973435 has also been mentioned, is it waiting for a deposit to block?

I've already explained the issue of the device, I bought it from my brother-in-law, because mine broke the screen, in relation to withdrawals other platforms simply do not allow withdrawals to the same wallet, there is no need to block, in short, withdrawals as a courtesy, you can only be laughing at me, it was my third deposit, I lost twice I won the last time, they waited for me to win to block me, and they intend to do the same thing with my sister, so she has lost they will not block, as soon as she wins, they will do it to not pay, I already told her not to put more money on this platform.

A plataforma claramente está de brincadeira, porque não baniu também a outra conta, visto que está dizendo que o perfil 2973435 da minha irmã também está foi sitado, está esperando um depósito pra bloquear?

A questão do aparelho já expliquei, comprei do meu cunhado, pois o meu quebrou a tela, em relação aos saques outras plataformas simplesmente não permitem saques a mesmas carteira, n tem necessidade alguma de bloqueio, em fim , saques como cortesia, só pode estar rindo de mim, foi meu terceiro depósito, perdi duas vezes ganhei na última, esperaram eu ganha pra me bloquear, e pretendem fazer mesma coisa com minha irmã, então ela tiver perdendo não vão bloquear, assim que ela ganhar , vão fazer isso pra n pagar, já falei pra ela n por mais dinheiro nessa plataforma.

Am I really wrong?

Michel estou realmente errada?

Dear BetFury Casino,

Thank you for providing all the information.

Dear Deezza,

As per the casino team's explanation, all the actions you have taken are indeed in violation of the casino's terms and conditions, as you have been previously informed. Since the casino cannot physically verify who is using the device or accessing which account, it is a standard industry rule that only one account may be created per player, and only one account can be accessed from devices that belong to you. Additionally, any payment methods used must be solely personally held in the player's (in this case, your) name. It is the player's responsibility to understand and adhere to the casino's T&Cs. Any issues regarding potential multiple or duplicate accounts are identified during or after the KYC and AML processes, which typically occur once a withdrawal request is made.

The actions taken by the casino team were in accordance with their terms and conditions, which you accepted when you created your account.

In light of all the aforementioned points, I regret to inform you that I must reject your complaint as Unjustified.

I strongly recommend that you take the time to familiarize yourself with the terms and conditions of any casino and adhere to them to prevent similar situations in the future.

Should you face any challenges with this or any other casino in the future, please do not hesitate to contact us. We will try our best to help.

Best regards,

Michal

Casino Guru