BetHallapp Casino - El retiro del jugador se retrasa debido a la verificación de la cuenta.

Good morning. On October 22, 2025, I accessed the BETHALL platform, registered, and received a welcome bonus of 177 pesos, which required wagering a certain number of times. I did so and managed to raise my account balance to 20,000 pesos. To make my first withdrawal, I had to reach VIP 1 and deposit 300 pesos. I made the transfer... I tried to withdraw the amount I had obtained, but by mistake, I entered one of my account numbers incorrectly. I contacted support, and they told me that to change my account number information, I had to be at VIP 3. To reach VIP 3, I had to make a deposit of 1,700 pesos. I made the deposit, and support told me to wait for my deposit. Minutes later, they told me I had to deposit 3,000 pesos due to financial reasons related to my credit history. I made the deposit, and then they told me I had to be at VIP 5, and now they are asking me for a deposit of 5,000 pesos.

Buenos días el día 22 de octubre 2025 entre ala plataforma BETHALL me registre y me dieron un bono de bienvenida por 177 pesos el cual se tendría que apostar cierta cantidad de veces el cual lo hice y logré subir mi cuenta a 20,000 para poder hacer tu primer retiro tienes que subir a VIP 1 y depositar 300 pesos m.n realice la transferencia...trate de realizar mi retiro por la cantidad obtenida por error puse mal 1 número de mi cuenta me comunique con soporte y me comentaron que para cambiar mi información de mi número de cuenta tendría que estar en vip 3 para llegar a vip3 tienes que hacer un depósito de 1700 realice el deposito y soporte me dijo que esperara mi deposito minutos después me dice tendría que depositar 3000 por cuestiones de finanzas débito a historial crediticio realice el deposito y después me dicen q tengo q ser vip5 y ahora me están pidiendo un depósito de 5000 pesos

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I can see that this particular casino is not yet listed in our database, and I have already informed our data specialists to review it.

I have checked the website, and I can already confirm that this casino is a scam platform. It does not hold a valid license and uses fraudulent practices to request money from players.

Legitimate and licensed casinos never require players to make additional deposits to unlock withdrawals, correct mistakes, pay "taxes," or "eliminate abnormalities" in their accounts. These are typical tactics used by fraudulent websites to convince players to keep sending more money. Once a player makes the payment, the scammers often invent new reasons for further deposits or simply stop responding altogether.

Please do not deposit any more money in this casino or share any personal or banking information with them. The so-called "consultant" and "finance department" are not genuine representatives of a regulated casino—their goal is to exploit players’ trust and extract as much money as possible.

You can read more about scam casinos in our article here: https://casino.guru/guide/scam-casinos-warning

If you have any other communication, payment confirmations, or screenshots showing their deposit requests, please forward them to me at veronika.f@casino.guru. This will help us document the case properly and warn other players about this fraudulent website.

Best regards

Veronika

Dear Jalcantar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.