BetiBet Casino - El retiro del jugador se retrasa.

Hello,

I'm really desperate. I deposited €50 at BetiBet and won €1500. I want to withdraw it, but it's not working because the verification process keeps getting blocked.

I checked all the boxes and also sent a deposit slip. Also included is a page where bank details, name, etc., can be viewed.

I'm getting nowhere here. They refuse to release the money even though it's available in the account.

Thanks

Hallo,

ich bin wirklich verzweifelt. Habe bei BetiBet 50 Euro einbezahlt und 1500 gewonnen. Möchte ich auszahlen. Geht nicht weil der verifizierungsprozess immer abgelegt wird.

habe überall einen Haken und auch eine Einzahlungsbeleg geschickt. Ebenfalls wo man Bankdaten und Name etc. Sehen kann

ich komm hier einfach nicht weiter. Sie wollen das Geld nicht auszahlen obwohl es im Konto zur Verfügung steht.

danke

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Is your deposit made to the casino listed among the transactions on the bank statement you provided to the casino for review?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello everyone,

I now have all the checkmarks for verification on my BetiBet account. Let's see if the withdrawal works now.

Thanks for your help 🙂

Regards, Nico

Hallo zusammen,

jetzt habe ich bei meinem BetiBet Konto Verifizierung überall einen Haken. Schauen wir mal ob die Auszahlung jetzt klappt.

Danke für eure Mithilfe 🙂

lg Nico

Dear Pn411,

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful.

Please keep me informed about any further developments.

Hello everyone,

I contacted them again. Apparently, it takes 96 hours. I then cancelled the payment and initiated a new one yesterday.

It should then be in my account within a week at the latest.

Thank you so much for your support

I'll get back.

lg

N.

Hallo zusammen,

hatte nochmal Kontakt. Anscheinend dauert es 96 Stunden. Ich habe dann die Zahlung storniert und gestern nochmal neu veranlasst.

in der Regel sollte dieser ja dann spätestens in einer Woche auf meinem Konto sein

vielen Dank für die Unterstützung

ich melde mich wieder.

lg

N.

Thanks for your reply.

• Was your new payout request successful?
• May we consider the issue resolved?

Please let me know whether our intervention is necessary.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pn411,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas