Betinia Casino DK - El pago al jugador se ha retrasado.

I have won 390,000 on Betinia on roulette but now 8 days have passed and they keep saying they are waiting for approval for the payout to happen, I have not used a bonus or anything and they say nothing about verification the only thing I hear is they are waiting for their finance department to pay out, what should I do?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify whether you played only roulette or any other casino games as well?
• Did you make any unusually large deposits before winning the amount in question?
• Have you successfully made withdrawals from this casino in the past?
• Did the casino mention any security review, gameplay investigation, Source of Wealth check, or additional account review apart from the information that the finance department is processing the withdrawal?
• Could you also please confirm whether you have used any VPN, shared network, or accessed the account from multiple devices or locations?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Kingkong222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru