Betino Casino - La cuenta del jugador está restringida y el depósito está retrasado.

Good evening, I recently made some deposits to this casino and I have a total of 205,000 pesos recharged, but because I have so much money accumulated in prizes, according to the policies of this casino, I have to make another deposit for the value of 500 thousand pesos to guarantee the unlocking of the account and be able to access a withdrawal, but I do not have the money, so I would like to know if there is a possibility that you can return my deposit of 205,000 pesos because, as I told you, it does not let me do anything, nor play or withdraw my winnings, and the total value of my account is 3,861,23458 pesos.

buenas noches actualmente hice unos depositos a este casino y tengo en total 205000 pesos recargados pero por tener tanto dinero acumulado en premio segun las politicas de este casino tengo q hacer otro deposito por el valor de 500 mil pesos para garantizar el desbloqueo de la cuenta y poder acceder a un retiro pero no tengo el dinero entonces quisiera saber si hay la posibilidad de que me puedan devolver mi deposito de 205000 pesos por que como le comente no me deja hacer nada ni jugar y retirar mis ganancias y el valor total de mi cuenta es de 386123458 pesos

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify how much of your account balance is real money and how much is free money you received from the casino?
• When was the last time you deposited money into this casino?
• Have you completed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you made any successful withdrawals from this casino before?

Please do not deposit any more money to the casino under the pretense of "unlocking" a withdrawal while your complaint is being investigated. We need to gather more information regarding the casino’s requests for additional deposits, as such tactics are often used by scam platforms. You can read more about identifying scam casinos here: https://casino.guru/guide/scam-casinos-warning

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

The 205,000 thousand pesos was what I deposited and the other

los 205000 mil pesos fue lo deposite y lo otro

The 205,000 thousand pesos was what I deposited and the other

los 205000 mil pesos fue lo deposite y lo otro

I answer each question in the respective order with screenshots of my account so you can verify that everything is in order and that I am telling the truth. It is so that you can collaborate with me so that at least they return to me the 205,000 thousand pesos that I deposited because I do not have the 500 thousand pesos to deposit and as I said, they do not let me play at least with my real balance nor withdraw.

cada pregunta realizada se la respondo con el respectivo orden con un pantallazos de mi cuenta para q verifiques q esta todo en orden y q estoy diciendo la verdad es para q me colaboren para por lo menos q me devuelvan los 205000 mil pesos q fue lo q deposite porque no cuento con los 500 mil pesos para depositar y como le digo no me dejan ni jugar al menos con mi saldo real ni tampoco retirar

Good evening, please could you help me if you need more information, let me know, but I really need an answer.

buenss noches por favor me podrias colaborar si necesitan mas información me dicen pero de corazon necesito una respuesta

Thank you very much, wilmerkfnet, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I need your collaboration

necesito su colaboracion

Hello, could you, please, state where have you found the policy that says that you have to deposit 500,000 pesos to unlock your withdrawals?

The images I'm sending clearly show what you need, so please help me. I hope for an excellent response. Thank you very much. God bless you. A big hug.

en las imagenes q envio esta claro lo q usted necesita para que por favor me colaboren espero una excelente respuesta muchas gracias Dios te bendiga un abrazo Gigante

Well, I understand the logic behind it. You need to upgrade your VIP level by depositing, otherwise your withdrawals are disabled. However, I could not find any rule about it anywhere on the website, that is why I am asking. If I have found it, the casino would have been marked as scam.

So what do you advise?

entonces q me aconseja

Well, honestly, I do not think there is a way for us to help you. Judging by the deposit requirement, I am sure that this is a scam casino, as this condition can be found only in such casinos. Moreover, there is no point of contact with the casino which we can find. There is no e-mail or live chat, so we cannot reach out to them regarding this complaint. Also, the casino is not licensed, so I cannot recommend you to lodge a complaint with the regulator as well. Unfortunately, there is no way that we can help you. I am so sorry. The only thing we can do is to close this complaint as unresolved and set casino's Safety Index to zero, then, maybe, if they care about it, they reach out to us and provide a statement. However, I doubt that it will happen.

I am sorry once we could not be more of help. I now must close this complaint.