BetItAll Casino - El jugador cree que el reintegro se ha retrasado.

I made the withdrawal to my bank account on June 9, 2025. The money was usually in my account within 12 hours. Now I've been put off for days and only received automated standard messages!

Auszahlung wurde von mir am 09.06.2025 getätigt auf mein Bankkonto. In der Regel war das Geld innerhalb von 12 Stunden auf meinem Konto. Nun werde ich seit Tagen vertröstet und nur mit automatisierten Standardnachrichten abgespeist!

Dear PlayerKD,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Dominika,

The issue originated during the processing of the transactions on the bank’s side of the payment provider. Once the problem was confirmed, the affected payment method was immediately deactivated to avoid similar cases going forward.

After a period of coordination with the provider’s bank, the transactions were reversed, and the full amount of €1,200 was returned to the player’s gaming account on 20 June 2025 at 12:57 UTC.

The player was promptly notified and invited to submit a new withdrawal request via any supported method. 

A new request was placed on 21 June 2025, and it was handled with priority.

Respectfully,

BetItAll Casino

Dear BetItAll Casino, thank you for the information provided.

Dear PlayerKD, kindly update us once you have received the money.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear PlayerKD,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika