BetItAll Casino - La cuenta del jugador ha sido bloqueada después de solicitar ganancias.

Hello! These scammers blocked my account and stole $438 from me! They accused me of visiting their site with VPN enabled. My VPN turns on automatically in my browser!!! Because without VPN I can’t access many sites!!! This is simply not fair!!! My account was successfully verified and there were no problems! But when I ordered a payment of $200, I immediately got my account blocked and my personal funds confiscated!!! This casino steals their customers' money!!!!

Hello xray200,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetItAll Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why didn't you use a different browser or turned off the VPN before accessing the casino? How much did you deposit there and since when is your account blocked?

Please note that as per casino terms: https://www.betitall.com/en/reading-center/terms-conditions the use of VPN is strictly prohibited and they were in right to block your account and confiscate any balance:

"The use of VPN, PROXY, TOR, and similar programs is strictly prohibited. If you use these programs to access the website or games from a restricted country, your account may be blocked."

Looking forward to your answer.

Regards,

Nick

My account has been verified. With VPN enabled, I went to their site ONCE by accident! I just forgot to turn it off!!! All the time I visited their site WITHOUT VPN! This is easy to check if they give you a history of my logins to the account, where you can see the IP addresses. I repeat once again that I went to them with the VPN turned on just once by accident! So why should funds be confiscated from the account? I do not think so. This is a real scam on their part!

Мій обліковий запис підтверджено. З вімкнутим ВПН я зайшов до них на сайт ОДИН раз випадково! Я просто забув його вимкнути!!! Весь час я заходив до них на сайт БЕЗ ВПН! Це легко перевірити якщо вони вам дадуть історію моїх входів в акаунт, де ви сможете побачити IP адреси. Я ще раз повторюю що зайшов до них з включиним ВПН всього один раз випадково! Так що за це треба конфісковувати кошти з рахунку? Я так не думаю. Це справжнє шахрайство з їхньої сторони!

Hello xray200,

Basically if it happen only once and you did not receive any advantage by using it (like claiming restricted bonuses or else), the casino should probably reconsider their decision. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Please keep in mind that if the casino proves differently and you did use VPN multiple times and even played with it on, we won't be able to assist you further.

Wish you best luck resolving it.

Regards,

Nick

Hello xray200,

I'm Michal and I have taken over this complaint. I have reviewed this case and as my colleague Nick mentioned

if you accessed your casino account via VPN only once and you did not receive any advantage by using it (like claiming restricted bonuses or else) we consider the casino's action to block your account and confiscate your winning as a not very fortunate approach.

I will contact the casino to shed more light on this matter.

We would like to invite BetItAll Casino to join the conversation.

Dear BetItAll Casino,

Can you please confirm whether the usage of VPN by the player has been detected only once or if this was detected multiple times? Is this the only reason why the player account was blocked or are there any other factors as well? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru

Good day, everyone, 

Our SportsBook provider has alerted us to a potential case of fraudulent activity involving the customer, who has been engaging in arbitrage betting across multiple countries. 

In light of this, and considering the customer's use of a VPN, we have chosen to suspend their account and issue a refund for their deposited funds.

Our decision followed the guidelines in our Terms and Conditions:

2.5 Bet it All reserves the right to ban a Customer and confiscate all the funds on the account if it is reasonably suspected that there has been an engagement in fraudulent activities

3.2 The use of VPN, PROXY, TOR, and similar programs is strictly prohibited. If you use these programs to access the website or games from a restricted country, your account may be blocked

To this message, we have attached a screenshot with information that we received from our SportsBook provider. 

Hope this information helps! 

Best regards,

Betitall Team

Show my account login history!!! I claim that with VPN enabled I accidentally logged in only once!!! I also want to say that your sports provider is lying about arbitrage betting. Provide the history of all my sports bets here! And the screenshot you provided indicates that the limits are being lowered and the funds are not being confiscated!!!!

Dear BetItAll Casino,

Please forward any evidence that supports your claims to me at michal.k@casino.guru

Hello everyone!

Thank you for the patience.

We've sent all relevant evidence to email: michal.k@casino.guru

Best regards,

Betitall Team

Thank you for your email with further information and evidence, Betitall Team.

Dear xray200,

We have received clear evidence from the casino team that you have accessed your casino account not only once with the use of a VPN, but after gathering all the necessary information it came to light that your complaint was purely sports betting related, Unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding.

You can try to submit a complaint on websites that specialize in sports betting-related complaints.

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Michal

Casino Guru