Betlabel Casino - La cuenta del jugador está cerrada y los fondos confiscados.

Hi, I had €650 in my account when I verified the number. They blocked my account with the money inside. I sent a couple of emails but never got a reply. Please help me. I need that money. I'm attaching the photo.

CIAO AVEVO 650€ SUL CONTO NEL MOMENTO DI VERIFICARE IL NUMERO MI HANNO BLOCCATO IL CONTO CON I SOLDI DENTRO. HO INVIATO UN PAIO DI EMAIL MAI RISPOSTO PERFAVORE AIUTATEMI MI SERVONO QUEI SOLDI VI ALLEGO ANCHE LA FOTO

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlabel Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Was your account verified? Have you filled out your player's profile with complete and verifiable personal information?
• Could you please share with me your communication attempts with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The same day, I learned that my account was blocked via chat while I was verifying my phone number. I played slots without any kind of bonus and had deposited a normal €300. As I was verifying via chat, they closed my account. It could just be that I had signed up with a different email address and couldn't remember my password. Please help me avoid losing this money.

Dallo stesso giorno, l'account ho saputo che stava bloccato tramite la chat mentre verificavo il numero di telefono. Ho giocato alle slot senza nessun tipo di bonus avevo depositato 300€ normali, nel momento che stavo verificando con la chat mi hanno chiuso l'account. Può essere solo che mi ero scritto con un altra email e non ricordavo la password solo questo perfavore aiutami a no perdere questi soldi

Thanks for your reply and information submitted via email.

• Do I understand correctly that before you deposited 300€, you created another account in the casino?
• Were you active on your previous casino account? Have you received bonuses, made deposits, etc.?
• Have you received any justification from the casino regarding the account block since your last post?

Please let me know.

I don't remember exactly if I created another account; I wasn't active on the other account, and I never received any bonuses on either account. I've sent countless emails without any explanation, and they sometimes respond without resolving the issue. The emails sent are directly to Blocklabel.

Non ricordo bene se ho creato un altro account,non ero attivo nel altro account non mai ricevuto bonus in tutte e due gli account. Nessun tipo di giustificazione ho inviato email a profusione rispondono qualche senza risolvere problema, l'email inviate sono direttamente a blocklabel

Thanks for the explanation of the situation.

Have you contacted casino support at support-en@betlabel.com or the email support for Italian players directly? Have you received any response you might share with me?

Looking forward to your reply.

Yes, they asked me for the gambling addiction certificate to close the account and withdraw the funds but they no longer respond. I want to withdraw the money and end this story.

Si mi hanno chiesto il certificato di ludopatia per chiudere il conto e prelevare i fondi ma non rispondono piu voglio prelevare i soldi e finire questa storia

Thanks for sharing the information. I am sorry to hear about your situation.

Has the casino accepted the confirmation from your doctor and agreed to pay you out the remaining balance?

Please let me know.

Dear Luisbarce94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru