Betmaster Casino MX - El jugador cree que el reintegro se ha retrasado.

I am requesting your assistance with Betmaster casino. For approximately a month now, I have attempted to make several withdrawals from my account, but unfortunately, none have been successful. All payments remain stuck in the "in process" status indefinitely, and I receive no resolution.

I've already verified my account and tried contacting their technical support, but they haven't given me a clear answer or expedited my money. I would appreciate your intervention in getting the casino to release my funds.

I am available if you need screenshots or more details about my account.

Solicito su ayuda con el casino Betmaster. Desde hace aproximadamente un mes he intentado realizar varios retiros de mi cuenta, pero lamentablemente ninguno ha tenido éxito. Todos los pagos se quedan eternamente con el estatus "en proceso" y no recibo ninguna solución.

​Ya verifiqué mi cuenta y he intentado contactar a su soporte técnico, pero no me dan una respuesta clara ni agilizan mi dinero. Agradezco de antemano su intervención para que el casino libere mis fondos.

​Quedo a su disposición si necesitan capturas de pantalla o más detalles de mi cuenta.

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Dear Bad21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that this isn't the first withdrawal I've tried to make. As I mentioned before, I've been trying to make withdrawals for a month now, and they haven't been successful since May 29, 2026. It's worth mentioning that I had made withdrawals before without any problems, but for over a month now, I haven't received a solution. They don't even answer my messages anymore, or they give me the same response. The only exception was once when I used the same funds to continue playing, and when I ran out of money, support replied saying they had reviewed my problem and that since I didn't have any funds, I couldn't make withdrawals. They suggested I deposit funds and play them so I could withdraw them, but as soon as I did that and tried to withdraw again, the problems were the same, and they still persist.

Lo que pasa esque no es el primer retiro que intento aser como mencione anteriormente llevo un mes intentando aser retiros y no han tenido exito desde el 29/05/2026 cabe mencionar que anteriormente ya habia realizado retiros y no habia presentado problemas pero desde ase mas de un mes que no me an dado solucion nisiquiera ya me contestan los mensajes o me contestan lo mismo en excepción que una vez utilize los mismos fondos para seguir jugando y ya cuando me quede sin fondos ya me contesto soporte diciendome que ya habian revisado mi problema y que como no tenia fondos no podia hacer retiros invitandome a ingresar fondos y jugarlos para poder retirarlos pero en cuanto lo ise y quise volver a retirar los problemas son los mismos hasta la actualidad

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bad21,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla