Betmaster Casino MX - El retiro del jugador está bloqueado.

Hello, I won money at the live casino on November 4, 2025. I've been waiting four days for my verification until today. I invested money from my bank accounts and they asked me to send bank statements. I had to wait until now to receive them from the bank, and theoretically these documents are confidential, but I had to send them according to their terms and conditions. I have now fulfilled my obligation to send them.

I've already seen some pretty bad posts that upset me. I'm asking for your support. In addition to this forum, I'll also contact SEGOB (the Mexican Ministry of the Interior) since I see that Betmaster advertises with a permit in Mexico. I need my winnings back because I invested a significant amount. Before they blocked my withdrawals, I managed to withdraw 100k, and after that, I couldn't withdraw any more.

I hope you can support me and... I'm one of the users who can confirm that my money was released and that the service is safe. I used my money legally, and it seems very unfair that they advertise with top athletes like Courtois, Brandon Moreno, and others, and it's all a scam.

I hope Betmaster lives up to its slogan, "Claim what's yours!"

Hola, gane dinero en el casino en vivo desde el 4 de noviembre 2025, llevo esperando 4 dias mi verificacion hasta el dia de hoy, inverti dinero de mis cuentas de banco y me pidieron enviar estados de cuenta tuve que esperar hasta estas fechas para recibir estos del Banco y teoricamente estos documentos son confidenciales, pero, tuve que mandarlos por sus terminos y condiciones, ya cumpli con enviarlos.

Ya he visto publicaciones bastante malas que me saben mal. Solicito su apoyo, además de este foro, acudire tambien a SEGOB ya que veo que Betmaster se anuncia con permiso en México, necesito mi dinero ganadado ya que inverti bastante. Antes de bloquearme los retiros, logre retirar 100k y despues de allí ya no pude hacerlo.

Espero me puedan apoyar y... logre ser de los usuarios que confirmen que me liberaron mi dinero y confirmar que si son seguros. Realmente use mi dinero de manera legal y se me hace muy injusto que inclusive se anuncian con deportistas de talla como Courtois, Brandon Moreno y mas y sea todo un fraude.

Espero Betmaster le haga honor a su eslogan de !Reclama lo que es tuyo!

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Dear CARLOSGB,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account. It is also very common to ask for additional documents even if the account has been verified previously.

To better understand your situation and move the process forward, could you please provide the following details:

• Do I understand correctly that verifying your bank statements seems to be the only issue?
• Have you provided any other documents and have they all been approved?

I hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Hello, I shared my ID, bank statements, and the requested selfie from the beginning—practically all the requested information. I even shared purchase receipts for some specific transactions since the banks aren't showing the digital cards I've used on my statements. The banks provided these receipts, which are official and should any clarification be needed. So far, they haven't confirmed an approval; they only told me the case has been sent for further review to specialists. Today is the fifth day of waiting.

Hola, compartí dede el inicio identificación, estados de cuenta y selfie solicitada, practicamente la informacion solicitada. Inclusive comparti comprobantes de compra de algunos movimientos en especifico ya que los bancos no me reflejan las tarjetas digitales usadas en estados de cuenta, los bancos me proporcionaron estos, los cuales son oficiales ante cualquier aclaración. Hasta ahora no me han confirmado una aprobación solo me comentaron que el caso ha pasado a una revisión adicional y lo han pasado con especialistas, hoy es el 5o dia en espera.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Hello, for now I'd like to mention that after the wait, my verification was confirmed. I still have several withdrawals to make due to the existing limits, so I'd like to keep my complaint open until I've completed all the transactions and confirmed that they are indeed a very secure app.

Hola, por ahora me gustaría comentar qué despues de la espera me confirmaron mi verificacion ok, entonces me queda por realizar varios retiros por los limites existentes, entonces me gustaría mantener abierta mi queja hasta haber efectuado todos los movimientos en su totalidad y confirmar que si son realmente una app muy segura.