Betmaster Casino MX - El retiro del jugador se retrasa y las ganancias se representan como bonificaciones.

I'VE BEEN WAITING FOR MORE THAN A DAY FOR MY WITHDRAWAL TO BE PAID, AND THEY'VE BEEN DELAYING. IN ADDITION, ON SEVERAL OCCASIONS MY ACCUMULATED MONEY WAS NOT RESPECTED AND WAS PRESENTED AS BONUSES INSTEAD OF WHAT I HAD EARNED

TENGO MAS DE UN DIA QUE NO ME HAN PAGADO MI RETIRO Y ME DAN LARGAS , ADEMAS NO SE ME RESPETARON VARIAS OCASIONES MI DINERO ACUMULADO Y ME PONIAN COMO BONOS LO ADQUIRIDO

Dear excess,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Ok, I'll wait just for your advice, thank you very much!

vale esperare solo por su consejo, muchas gracias!

It's already solved, thank you very much

ya se soluciono muchas gracias

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, excess, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru