Betmaster Casino MX - Se ha retrasado el pago de las ganancias del jugador.

I deposited 3800 and tried to withdraw my money, but they wouldn't let me. They said I had to deposit via SPEI and that's how I could withdraw my money. So I did that; I transferred 50 and then another 50.

I filed complaints with customer service.

They asked for my PIN for the deposit, and nothing happened. I started playing the games, but they wouldn't let me win anything, so I only have 1943 pesos left. The bonuses they gave me only paid the smallest amount; even on a 12-peso bet, they paid me 1 peso. Bets of 16, 18, and 20 pesos only paid out 32, 12, and 6 pesos in free spins.

And now, after sending so many complaints about my money, saying I want to withdraw the remaining balance, they won't let me play or withdraw my money. Betmaster is, so far, the worst app I've ever used. After that comes Rushbet.

Depocite 3800 y trate de retirar mi dinero y no me lo permiten. Dicen que tenía que depositar por SPEI y que así podría retirar mi dinero. Entonses así lo ise transferí 50 y luego otros 50.

puse quejas al servicio al cliente.

me pidieron mi número de clave para el depocito y nada. Empecé a jugar en los juegos y no me permitían ganar nada así que solo me queda 1943 pesos. Los bonos que me daba solo pagaban la más mínima cantidad asta en una apuesta de 12 pesos me pago 1 peso. Apuesta de 16 18 y 20 pesos solo recibía 32. 12. Y 6 pesos en tiradas gratis.

y haora después de tanto mandarles quejas de mi dinero. Que quiero retirar lo restante. No me permiten ni Jugar ni retirar mi dinero. Betmaster es asta haorita la peor de las apps que e jugado. Después de hai esta Rushbet.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Edelpapel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Edelpapel,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Edelpapel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru