BetMaximus Casino - La cuenta del jugador ha sido cerrada después de la solicitud de retiro.

I won 50.000 and have 2000 pending withdraw after request for withdraw they just blocked my account please help j deposit regular i add photos of full verified accent and my balance

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that you have passed the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My account was was verified long time before the win i deposit almost every day 100 then last 3 day i deposit almost 1000 i just got pay i won because I play game with bonus buy options stake later 280 and won 10.000 then i keep playing keep change the bonus buy option on the new bonansa game i louse then dobel won on zombie 4 game same I was keep buy the free spin with my balance i deposit there more then 10.000 over one year or less

I spoke with the chat a ask why the withdraw isn't increasing as I got 44 level acive before the winning and naw I'm 66 and the benefits show increasing maximum of withdraw then I ask how long I will need and when I will be able withdraw i was told next withdraw on the 07.10 because I got 2.000 pending and still 50.000on my balance then I ask to send me the transcript from conversation to my email address I got scren shot of someone of ouer conversation bits I close the chat and never was able login again say accent bloke

Thank you very much for your reply. Have you received any explanation from the casino regarding the blocked account? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Paulina303,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru