Betmexico Casino - El jugador es ignorado con respecto al problema del juego.

I'm having problems with a game on BetMexico. This is the second time I've reported it, and they never give me a solution; they ignore me and stop responding. The first two photos show what I won, and the third photo shows what they paid me.

Tengo problemas con un juego en betmexico es la 2 vez que reporto el juego y nunca me dan solución me ignoran dejan de contestar las primeras 2 fotos es lo que me gane y la 3 foto es lo que me pagó

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Dear herlindacossiovale68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the game provider's server. If two different results exist, the correct one is the one on the provider's server.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you only experienced this once with one specific game?
• Could you please advise if this bet and its result have been recorded in your game history? Please post a screenshot here.

Additionally, please forward all the relevant communication between you and the casino to tomas@casino.guru. Alternatively, you can post screenshots here.

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear herlindacossiovale68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru