The player from the UK, after having closed her GAMSTOP restriction, had deposited £600 and won £350 at Bet MGM. However, the casino withheld her winnings, claiming her account was linked to a self-excluded account within their network of sites. We had attempted to investigate the issue, asking the player for more information and extending the deadline of the complaint. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
La jugadora del Reino Unido, después de haber cerrado su restricción de GAMSTOP, depositó £600 y ganó £350 en Bet MGM. Sin embargo, el casino retuvo sus ganancias, alegando que su cuenta estaba vinculada a una cuenta autoexcluida dentro de su red de sitios. Intentamos investigar el problema, pidiendo más información al jugador y ampliando el plazo de la denuncia. Sin embargo, debido a la falta de respuesta del jugador, no pudimos continuar con la investigación y tuvimos que rechazar la denuncia.