BetNjet Casino - La cuenta del jugador permanece abierta a pesar de la solicitud de cierre.

Hello, I'm writing this complaint because it's truly scandalous that after 2 months, despite repeatedly emailing this online casino to close my account due to my serious gambling addiction, my account is still open today!!! 🤬🤬🤬 I've also repeatedly told the operator about my problem in chat, explaining my serious psychological condition, but they've always told me to be patient because my email will be processed as soon as possible!!! But this situation has been going on for about 2 months, and my account is still open! 🤬🤬🤬 These people are joking with people's mental health! 🤬🤬🤬 They suck!!! 🤬🤬🤬

Salve, vi scrivo questo reclamo perché è veramente scandaloso che dopo 2 mesi nonostante ho inviato più volte l’email a questo casinó online con la richiesta di chiusura del mio account a causa dalla mia grave dipendenza dal gioco d’azzardo e il mio account oggi è ancora aperto!!!🤬🤬🤬 Anche in chat più volte ho ripetuto più volte il mio problema all’operatore spiegando della mia grave situazione psicologica ma mi hanno sempre detto di avere pazienza perché la mia email verrà trattata quanto prima!!! Ma la situazione è andata avanti da 2 mesi circa e il mio account è ancora aperto!🤬🤬🤬 questi scherzano con la salute mentale delle persone!🤬🤬🤬 Fanno schifo!!!🤬🤬🤬

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with BetNjet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila