BetNjet Casino - La retirada del jugador se ha retrasado.

The casino doesn't process withdrawals or verify accounts. I sent my documents a week ago. Despite providing the requested information, they haven't responded to my emails, and I have a €2,000 withdrawal blocked. They gladly accepted my deposits, and I've noticed I'm not the only one in this situation.

Il casino non elabora i prelievi e non verifica gli account. Ho inviato i miei documenti 1 settimana fa. Nonostante io abbia fornito quanto richiesto non rispondono alle email e ho 2000 euro di prelievo bloccato. I miei versamenti li hanno accettati volentieri e inoltre ho notato che non sono l'unico a trovarsi in questa situazione.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetNjet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Are there any payouts currently pending in your account?
• Are you able to request new payouts?
• Is your player's account accessible to you?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear balducci,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru