BetOnRed Casino - La cuenta del jugador ha sido cerrada.

The casino management closed my account and informed me that the account could never be reopened by decision of the management. Then, after two months, I was able to reopen an account with the same details without verification and deposits were made with the cards that had been used in the first account. I request a refund of the deposits since the casino did not comply with the decision and the account was reopened with the same details.

Η διοίκηση του καζίνο έκλεισε τον λογαριασμό μου και με ενημέρωσε πως δεν μπορεί να ανοίξει ξανά ο λογαριασμός ποτέ με απόφαση της διοίκησης στη συνέχεια μετά από δύο μήνες μπόρεσα να ανοίξω ξανά λογαριασμό με τα ίδια στοιχεία χωρίς επαλήθευση και να γίνουν καταθέσεις με τις κάρτες που είχαν χρησιμοποιηθεί στον πρώτο λογαριασμό ζητάω την επιστροφή των καταθέσεων εφόσον το καζίνο δεν τήρησε την απόφαση και ανοίχτηκε ξανά ο λογαριασμός με τα ίδια στοιχεία

Dear Garas, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is natalia.b@casino.guru.

Thank you very much in advance. 

Best regards,

Natalia

You haven't understood, the new account that was created accepted deposits normally and as soon as I requested a withdrawal, the account was closed again. I have made deposits of 730 euros which the casino accepted normally. I requested a withdrawal of 440 euros and the casino did not make the withdrawal and closed the account without returning the deposits.

Δεν έχετε καταλάβει ο καινούργιος λογαριασμός που έγινε δεχόταν κανονικά καταθέσεις και μόλις ζήτησα ανάληψη έκλεισε ξανά ο λογαριασμός έχω κάνει καταθέσεις 730 ευρώ που το καζίνο δέχτηκε κανονικά ζήτησα ανάληψη 440 ευρώ και το καζίνο δεν πραγματοποίησε την ανάληψη και έκλεισε τον λογαριασμό χώρις να γίνει επιστροφή των καταθέσεων

Dear Garas, can you please elaborate? Why was your old account closed? Was it the decision of the casino to close your old account or did you request the closure of the account on your own?

Would you be so kind as to forward me the email informing you about the account closure and the reasons for it that you received from the casino? My email address is natalia.b@casino.guru. Additionally, please forward any other communication between you and the casino that is related to this case, so that I can better understand the situation. Thank you.

Dear Garas, you provided the screenshots related to another casino True Luck, on which you submitted your other complaint. Unfortunately, none of the screenshots show information about your issue at BetOnRed Casino.

Please check my questions again and make sure that you provide details that are relevant to this case with BetOnRed. Thank you.

The casino is the same as truelack casino

Το καζίνο είναι το ίδιο με το truelack casino

Dear Garas, if you don't have any supporting evidence to prove your claims against BetOnRed Casino, we wouldn't be able to confront the casino and uphold your complaint.

Please check my questions again and make sure that you provide details that are relevant solely to this case with BetOnRed, because you have a separate complaint for your issue with True Luck Casino.

As I connect to betonred and it connects to trueluck it is the same casino this is a scam I don't know how else to prove it

Όπως κάνω σύνδεση στην betonred και συνδέεται στο trueluck είναι το ίδιο καζίνο πρόκειται για απάτη δεν ξέρω πως αλλιώς να το αποδείξω

Dear Garas, I have checked the website betonred-gr.com and can confirm this is not the correct website for this casino. The correct website is betonred.com. The link you opened on your screenshot is a marketing landing page that redirects you to other casinos, and in your case, it redirected you to True Luck. I'm being redirected to a different one that has nothing to do with the original BetOnRed. Based on the situation you describe, you haven't created an account at BetOnRed Casino because the "registration" button has redirected you to another one.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia