Betovo Casino - La retirada del jugador se ha retrasado.

A withdrawal of 7000 NOK was successfully processed according to a email from Betovo on 17th of March, see attached.

Nothing was received and I contacted the chat again on 21st of March. I was then told this would be "investigated" and I would hear the result in an email. That is now 10 days ago and I have received no email, and no withdrawal transfer, see attached statement from Revolut.

Chat asked me to email bet-support, still no reply.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Totto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Can you confirm if you received any confirmation/notification regarding your withdrawal from Betovo apart from the initial one on March 17th?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

1. This is the first withdrawal.
2. KYC successfully completed.
3. As mentioned in original post, have talked to chat, was told this was being investigated on the 21st and have heard nothing nor received withdrawal since.

Thanks for your assistance in resolving this. Great interface and system Betovo, but it counts for nothing if withdrawals are not possible.

Thank you for your reply and for providing the previous details, Totto.

• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you again for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Totto,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra