Betpanda Casino - El reembolso al jugador se ha retrasado.

Hi, I made a deposit over a week ago now and was informed that the deposit could not be added to my account and that they would proceed with issuing a refund back to my wallet. After providing em then with one of my wallet addresses I have been following up on when the refund would be processed. Chat support (including priority chat support) have been unable to provide me with a timeline on when the refund would be processed. I’m genuinely frustrated with the whole experience.

this is genuinely a surprise because my experience so far has been positive (I can’t blame the casino if I’m overall at a significant loss) but wouldn’t expect the casino to treat such a player who makes significant deposits and decent wagers (mid-level player) in such manner.

I would like the refund processed expeditiously and a clear timeline on when I can expect the funds.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• On what specific date did you make the deposit?
• Did you use the same wallet address for this deposit as the one you have previously provided?
• Have you completed the KYC process at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Anon99,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila