BetRebels Casino - El retiro del jugador ha sido confiscado.

Hi, thanks in advance for your time, I would like to open a case against Betrebels Casino. I made a deposit without requesting any bonus and due to an error in their system, I was credited with two bonuses without realizing it. I played and unlocked the bonus so I made a withdrawal of 550 euros and then I received an email from the department that my withdrawal had been declined so I went into my account and my money had been confiscated if you can help me thanks

Hello Ginpiter13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetRebels Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When did the casino add the bonus to you and when did you notice it?
• When was the last time you spoke to the casino and what was it about?

Please keep in mind that it can be very hard to prove that you did not initially claim the bonuses while registering or depositing into the casino.

Looking forward to your answer.

Regards,

Nick

Hi, yes, my account is verified. I have been playing on this site for 4 years. The problem is that I didn't realize that two bonuses had been added to me at the same time. I only noticed it later because I received the email from the department. I also discussed it with them. about this problem but they said it's the rule that I can't have two active bonuses

Hello Ginpiter13,

Can you please advise what kind of bonuses were those 2?

Please forward your deposit, bonus and betting history along with the communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

hi Nik there are two deposit bonuses that I didn't request as you can see from my history they were added after I started playing I tried to make the casino understand this but there was nothing they could do

Hello Ginpiter13,

Would it be possible to forward the full betting history to nikolas.b@casino.guru?

Dear Ginpiter13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.