Betsson Casino AR - Las ganancias del jugador fueron confiscadas.

Hi! I played the welcome bonus at this casino normally. When I finished the wagering, I made a withdrawal request normally. About a day passed, and the casino sent me an email claiming that the same IP had been used before. This cannot be true, and is a complete lie and fraudulent activity on the part of the casino to keep my money. I demand that Betsson stop this cheating, and give me my money as it should be. So their reason is not valid at any level. I am attaching their email that they sent: "Hi Maxim,

We are contacting you regarding your account.

We would like to inform you that your payout has been canceled and the winnings withheld as per our terms and conditions 12.1

"12.1 Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address."

We thank you for your understanding with this matter.

Should you have any further questions, please do not hesitate to contact us via email or live chat.

We wish you a great rest of the day.

Best regards,

Tiffany

Betsson Customer Service."

Hei! Pelasin ihan normaalisti welcomebonuksen tällä kasinolla. Kun sain kierrätyksen loppuun, laitoin normaalisti kotiutuspyynnön. Meni noin vuorokausi, ja casinolta tuli sähköposti jossa vedottiin että muka samasta ip:stä olisi pelattu aikaisemmin. Tämä ei voi millään pitää paikkaansa, ja on casinon osalta täyttä valehtelua ja vilpillistä toimintaa rahojeni pitämiseksi. Vaadin että Betsson lopettaa tämän huijaamisen, ja antaa oikeutetusti rahani kuten kuuluukin. Heidän syynsä siis ei pidä paikkaansa millään tasolla. Liitän vielä oheen heidän sähköpostinsa jonka he laittoivat: "Hi Maxim,

We are contacting you regarding your account.

We would like to inform you that your payout has been cancelled and the winnings withheld as per our terms and conditions 12.1

"12.1 Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address."

We thank you for your understanding with this matter.

Should you have any further questions, please do not hesitate to contact us via email or live chat.

We wish you a great rest of the day.

Best regards,

Tiffany

Betsson Customer Service."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?  
• Could you please advise if you have passed the KYC verification? 
• How long have you been a player at this casino, please? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina