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Complaint title: 68MX does not process my withdrawal of 600 MXN of real profits and support ignores me.

Case details:

Hello. The reason for my complaint is that the 68MX platform is holding a withdrawal of 600 MXN. The money comes entirely from real profits earned through my own deposits, so there is no bonus or rollover requirement involved.

The withdrawal request is currently showing as "processing," and the amount has already been deducted from my gaming account (my current balance is $0 MXN). It's worth noting that the destination bank account is in my name, complying with all security regulations.

The main problem is that the standard processing time has already been exceeded, and the technical support team has completely ignored me. I've tried contacting them repeatedly via the website's live chat, email, and their Telegram channels, but I haven't received any response.

I request the platform's support in mediating with the casino and demanding the legitimate release of my funds. I have attached a screenshot of my transaction history as proof.

Título de la queja: 68MX no procesa mi retiro de 600 MXN de ganancias reales y el soporte me ignora.

Detalle del caso:

Hola. El motivo de mi queja es que la plataforma 68MX mantiene retenido un retiro por la cantidad de 600 MXN. El dinero proviene en su totalidad de ganancias reales obtenidas mediante mis propios depósitos, por lo que no hay ningún bono ni rollover de por medio.

La solicitud de retiro actualmente aparece con el estado "procesando" y el monto ya fue descontado de mi cuenta de juego (mi saldo actual es de $0 MXN). Cabe destacar que la cuenta bancaria de destino está a mi mismo nombre, cumpliendo con todas las normas de seguridad.

El problema principal es que ya se superó el tiempo estándar de procesamiento y el equipo de soporte técnico me ha ignorado por completo. He intentado comunicarme en repetidas ocasiones a través del chat en vivo de la página, por correo electrónico y mediante sus canales de Telegram, pero no he recibido ninguna respuesta.

Solicito el apoyo de la plataforma para mediar con el casino y exigir la liberación legítima de mis fondos. Adjunto la captura de pantalla de mi historial de transacciones como prueba.

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Dear nicolasin1992,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center