Betzard Casino - El retiro del jugador se retrasa debido a problemas de verificación de la cuenta.

Greetings,

I am contacting you to ask for your support. I signed up to this casino 10 days ago and after entering all my personal data since through profile I attached in the verification all the documents requested by them. This morning I tried to proceed with a withdrawal request but rightly it does not let me proceed because my account is not verified. I tried to contact them via live chat but when I click on live chat no chat opens. I tried to contact them via email and they do not respond 😡😡😡! I do not know what to think anymore!😡😡😡 Not so much for € 100, for goodness sake but for the lack of seriousness of these gentlemen!😡😡😡 Could you kindly help me? Thank you

Salve,

vi contatto per chiedere il vostro supporto. Mi sono iscritto a questo casinó 10 giorni fa e dopo aver inserito tutti i miei dati personali giacché tramite profilo ho allegato nella verifica tutti i documenti da loro richiesti. Stamattina ho provato a procedere con una richiesta di prelievo ma giustamente non mi fa procedere in quanto il mio account non risulta verificato. Ho provato a contattarli tramite live chat ma quando clicco su live chat non si apre nessuna chat. Ho provato a contattarli tramite e-mail e non rispondono 😡😡😡! Non so più cosa pensare!😡😡😡 Non tanto per 100€, per carità ma per la poca serietà di questi signori!😡😡😡 Potreste aiutarmi cortesemente? Grazie

Dear Ragmn82,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you more effectively, could you please provide us with the following information:

• What specific documents did you submit for account verification?
• Have you received any confirmation regarding the status of your verification?
• When was the last time the casino communicated with you, and what did you talk about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi, to verify my account, via the gaming account account, I entered my identity document front and back, utility bill and screenshots of my bank statement (since in case of a withdrawal request I would have requested the withdrawal via Bank Transfer). However, a few hours ago I finally managed to speak in live chat with one of their operators. Initially they replied that to verify my gaming account they need a screenshot of my Jeton wallet, when in fact since I signed up to their casino the only deposit method used has been Jeton Cash vouchers and NOT JETON WALLET!!! That there is a clear difference! 😡😡😡.. I explained all this to them in chat.. The operator then replied to me to send a screenshot of the email where I received the Jeton Cash voucher to their email address. And immediately after a few minutes I sent this email with this screenshot they requested! Now I really want to see if they answer me! For now all is quiet!😡😡😡

Ciao, per la verifica del mio conto, tramite account del conto gioco, ho inserito documento d’identità fronte e retro, bolletta delle utenze e screenshot del mio estratto conto (visto che in caso di richiesta di prelievo avrei chiesto il prelievo tramite Bank Transfer). Comunque, poche ore fa finalmente sono riuscito a parlare in chat live con un loro operatore. Inizialmente mi hanno risposto che per la verifica del mio conto gioco hanno bisogno di uno screenshot del mio portafoglio Jeton, quando invece io da quando sono iscritto al loro casinó l’unico metodo di deposito usato sono stati voucher Jeton Cash e NON PORTAFOGLIO JETON!!! Che c’è una netta differenza!😡😡😡.. Gli ho spiegato in chat tutto ciò.. L’operatore allora mi ha risposto di inviare al loro indirizzo e-mail uno screenshot dell’e-mail dove mi è arrivato il voucher Jeton Cash. E subito dopo pochi minuti ho inviato questa e-mail con questo screenshot da loro richiesto! Ora voglio proprio vedere se mi rispondono! Per adesso tutto tace!😡😡😡

Thank you for your response. Has the screenshot regarding the Jeton Cash voucher been verified by the casino in the meantime?

Have you been requested to provide any further documents for the KYC verification?

Hi, I wanted to update you that I have solved everything. So case solved

Salve, volevo aggiornarvi che ho risolto tutto. Quindi caso risolto

Dear Ragmn82,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru