Big5Casino - El retiro del jugador ha sido rechazado.

Additional comments from the player:

"addition .... when withdrawing keep getting customer service confirmation text code, i asked for it (leon named) ... i didn't get it but he asked me for information that can manually open the withdrawal ???? and something went wrong in the system ... rule violation !!!! .... i am waiting for your prompt rectification!

Thank you!"

Dear Jussi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received the first requested withdrawal of €500? Were the winnings accumulated with or without an active bonus?

Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

The amount won has been collected in cash, 500 e was transferred to the game account even though the withdrawal had already been approved, and be coming to the account? .. the customer service should have given a code with which I can verify the withdrawal sum, something in that job went wrong! ... the money is gone and they say but that the withdrawal has been canceled or deceived? .... when is the money in my account?

Voitettu summa on kerätty käteisellä , 500 e siirtyi peli tilille vaikka nosto oli jo hyväksytty , ja olla tulossa tilille?..asiakspalvelujan olisi pitänyt antaa koodi millä voin varmentaa noston , ei antanut , vaan teki jotain manuaalisesti ?...pyysi henkilötietoja että voisin nostaa summan , jotain siinä hommassa meni väärin !...rahat ovat menneet ja sanovat vaan että nosto on peruttu tai petettu?....milloin rahat ovat tililäni?

So I haven't got anything !!! o EUR 🙁

Siis en ole saanut mitään !!! o euroa🙁

Thank you very much, Jussi, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hey, thank you, I look forward to a speedy resolution, the amount is small, and no negative decision will hurt at all but basically I want this matter rectified!

All the best to you too!

Best regards E ***** Jussi

Hei , kiitos , odotan pikaista ratkaisua , summa on pieni , eikä kielteinen päätös haittaa ollenkaan mutta periaatteessa haluan tämän asian oikaisua!

Kaikkea hyvää teille myös!

Parhain terveisin E***** Jussi

Hello Jussi!

From now on, I will take care of your complaint. I would like to invite Big5 Casino's representatives into this discussion in order to explain the issue.

Hey, no need to deal with this, you can end the investigation, thank you though!

T: Jussi

Hei , ei tarvitse käsitellä asiaa , saatte lopettaa tutkinnan , kiitos kuitenkin !

T:jussi

Hello Jussi!

I would like to know, was your issue already solved, or do you simply want us to close the complaint?

Thanks Martin, I will not return to this matter again, a complete scam on all these casino sites! But I know that it is a private venture to put money in and lose, idiotic job 🙁 .... Best to stay away, all the best to you!

T: Jussi

Kiitos Martin , en palaa enään tämän asian parissa , täyttä huijausta kaikki nämä kasino sivustot ! , mutta tiedän että on oma riski laittaa rahaa ja hävitä , idioottimaista hommaa 🙁....Paras pysyä poissa , kaikkea hyvää sinulle !

T: Jussi

We are rejecting this complaint as per the player's request.

Please, in case you'd need our help once again, do not hesitate to reopen this complaint at any time.