Big5Casino - El retiro del jugador se ha retrasado.

Despite the promises, the casino has not paid out my approved withdrawal.

Lupauksista huolimatta casino ei ole maksanut hyväksyttyä kotiutustani.

Dear kimi1978,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Did you use the same payment method for your withdrawal as you did for your deposit?

Have you received any update from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi, I have been a customer at this casino for several years. They used to pay withdrawals to the account tolerably quickly, now for some strange reason this operator does not handle withdrawals to the account. I have used the same withdrawal method as when depositing to the game account. I did receive a smaller withdrawal to the account, but I did not receive this.

Moi, olen ollut kyseisellä casinolla asiakkaana useamman vuoden. Ovat kyllä ennen maksaneet kotiutukset siedettävän nopeasti tilille, nyt jostain kumman syystä tämä kyseinen toimija ei hoida kotiutuksia tilille. Samaa kotiutustapaa olen käyttänyt kuin pelitilille tallettaessa. Sain kyllä pienemän kotiutuksen tilille mutta tämä jäi saamatta.

Hi, I received the money I won from Big5casino in my account today. I am withdrawing my complaint. Thank you very much.

Moi, sain tänään Big5casinolta voittamani rahat tilille. Perun valitukseni. Kiitos paljon.

Dear kimi1978,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru