Bitguruz Casino - La retirada del jugador ha sido cancelada y está en revisión.

I signed up through your affiliate link to Bitguruz.

I was given a casino bonus on my cash deposit. I deleted this. I hit 600 euro on Book of Dead. I then tried playing computer roulette but it was glitching and not placing correct bets, I lost money as a result.

I requested a withdrawal and then got an email saying a provider was checking my bets? This has set off some red flags, I played with no bonus, no live casino and there was no wager due to no bonus? So I'm confused at what a provider could be checking. I did not live casino so no opposite betting of Money Laundering, they have no sport so couldn't do it there, had no wagering on cash as no bonus and every bet 5 euro on Book of dead or the bets on computer roulette (Not 100% what was being placed due to the glitch) lost money over the 3 (hence why I withdrew due to the awful site).

I think we will need to have a dispute here as I imagine I have flagged up as a player with a small deposit, decent percentage hit and now suddenly checks are being done.

My withdrawal was cancelled also.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any updates regarding the random provider check that the casino informed you about two days ago?
• Have you been asked to submit any identity documents to the casino for the verification of your account?
• Apart from the €5 bets on Book of Dead, did you place any other bets or use any other bet amounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear stevenespie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru