Bitguruz Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello, I have the following problem with these scammers. I received a $2 reload bonus, then played on a €1 stake and won about $180. However, to withdraw it, I was supposed to make a deposit of $25. I deposited that amount, and even a little more, about $39. Okay, so after numerous checks, which took about half an hour to an hour, I was able to withdraw the $180. Then I wanted to withdraw the $39 I had deposited. That's when the trouble started. I was told I had been randomly selected to undergo a routine check by the provider, which would take two days. So I was tricked into playing with this $39, which I did. I won $170 with the $39. I wanted to withdraw this, but of course, it didn't work. Since they probably expected me to gamble it away again, like almost every gambling addict, I did, and my money was gone. I think this is a scam. This casino operator's dirty tricks are nothing but a scam; he's only out to cheat his customers!

Guten Tag habe folgendes Problem mit diesen betrügern, also ich habe einen bonus in höhe von 2Dollar reloads erhalten dan auf 1 Euro fach gespielt und ca 180 Dollar gewonnen so um diese jedoch auszuzahlen sollte ich eine Einzahlung in höhe von 25 Dollar entrichten habe diese daraufin eingezahlt sogar ein bisschen mehr waren ca 39 dollar okay somit konnte ich nach etlichen prüfungen was ca eine halbe stunde bis eine stunde gedauert hat die 180dollar auszahlen dan wollte ich die 39Dollar die ich eingzahlt habe auch auszahlen dann ging es los mit den strapazen ich wäre zufällig ausgewählt worden einer routineprüfung vom provider stand zu halten die 2 tage dauern würde somit wurde ich verleitet mit diesen 39 zu spielen was ich natürlich auch tat ich gewann mit 39 dollar wieder 170 Dollar wollte diese auszahlen ging natürlich nicht und da sie wohl damit rechneten das ich eh wieder verzocke wie fast jeder Spielsüchtige tat ich das auch daraufhin und mein geld war futsch , ich bin der meinung das ist eine dreckige masche dieses casino betreibers der nur darauf aus ist seine Kunden zu betrügen !

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Dear morruk90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear morruk90,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear morruk90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru