BitStarz Casino - El jugador enfrenta un problema de depósito retrasado.

Hello everyone,

I deposited €5,000 into my BitStarz account on January 21st. My bank fully confirms the payment, and I have all the documentation in writing.

For the past seven days, I've received almost the same standard response daily: that the case is "being investigated." Nothing is being done, there's no timeline, no concrete solution – nobody is working on my money. €5,000 is not pocket change for me, and it's completely unacceptable for a licensed casino to handle customer funds this way.

I have already officially escalated the matter to the Curaçao Gaming Control Board and submitted all the evidence. I am posting this to warn other players and to publicly document the case.

If anyone has tips on how to increase pressure on BitStarz or has had similar experiences, please get in touch.

Hallo zusammen,

ich habe am 21. Januar €5.000 auf mein BitStarz-Konto eingezahlt. Meine Bank bestätigt die Zahlung vollständig, und ich habe alle Nachweise schwarz auf weiß.

Seit 7 Tagen bekomme ich fast täglich nur die gleiche Standardantwort, dass der Fall „untersucht wird". Es wird nichts unternommen, es gibt keinen Zeitplan, keine konkrete Lösung – niemand arbeitet an meinem Geld. Für mich sind 5.000 € kein Kleingeld, und es ist völlig inakzeptabel, dass ein lizenziertes Casino so mit Kundengeldern umgeht.

Ich habe die Sache bereits offiziell beim Curaçao Gaming Control Board eskaliert und alle Belege eingereicht. Ich poste das hier, um andere Spieler zu warnen und den Fall öffentlich zu dokumentieren.

Wenn jemand Tipps hat, wie man hier Druck auf BitStarz erhöhen kann oder ähnliche Erfahrungen gemacht hat, bitte melden.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Goty,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Dear Goty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru