BitStarz Casino - El jugador está experimentando problemas de verificación de cuenta.

I am trying to verify my account and they have asked for a bank statement showing my deposit with my full name on it which I have for the bank verification and now they are asking for a proof of ownership letter or the bank card itself but I only have the bank card as Apple Pay.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BitStarz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm the bank statement you provided to the casino was unedited (without highlights)?
• Do I understand correctly that the other documents you submitted were accepted by the casino?
• Is the card associated with your account virtual only? Is information about the card included in your bank application or online banking?
• Could you please share with me your follow-up communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Jmarrell,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru