BitStarz Casino - No se aceptan los documentos del jugador.

The casino is not accepting my certification of address issued by the government within the last 90 days. I was playing for a couple of month now finally the first withdrawal, but they dont accept a document which was accepted by all casinos I ever signed up so far.

Dear Janosch,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How long have you been trying to verify your self? What explanation did the casino give you for not accepting your documents? Have you accumulated your winnings with or without an active bonus?

Also please send forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Hello Nick,

thank you for the fast response. Ive sent you all mails.

Best regards

Janosch

Dear Janosch,

Based on the e-mails received from you, all I can recommend is to follow the casino's instructions. I'm pretty sure that the bank would be able to give you the exact document as I doubt that you are the first german player in the casino and the bank also shouldn't be asking you for what do you need it. Unfortunately, there isn't any possible way for us to help you if you refuse to give the casino the requested documents. Please let us know about your next step.

Regards,

Nick

Hello Nick,

You can close the case as resolved. The casino accepted my address verification using bank records. The payout has been initiated.

Thanks very much

Janosch

Addendum: I just checked my banking and the money has already been booked. So less than 8 hours after verification !!! 5 stars for Bitstarz had expected a waiting time of 3 days. 🙂

Hallo Nick,

Sie können den Fall als gelöst schließen. Das Kasino hat meine Addressverifikation per Bankunterlagen akzeptiert. Die Auszahlung wurde veranlasst.

Vielen Dank

Janosch

Nachtrag: Habe gerade mein Banking überprüft und das Geld wurde schon verbucht. Also weniger als 8 Stunden nach Verifizierung!!! 5 Sterne für Bitstarz hatte mit 3 Tagen Wartezeit gerechnet. 🙂

Dear Janosch,

Thank you very much for letting us know that the money has arrived, we are glad to hear it. Please do not hesitate to contact us if you will come across any other trouble in the future, we will do our best to help you out. The complaint will be now closed.

Best regards,

Nick

Casino.guru