BlazeBet Casino - La cuenta del jugador está cerrada por presunta manipulación.

I registered at the casino using an affiliate link. I deposited 40 and reached the withdrawal threshold of 106 euros by playing live evolution blackjack. After I sent the documents for KYC, they told me that I had manipulated RTP to win and that they closed my account for this reason. How could I have manipulated RTP to win? I would be rich otherwise. They didn't mention a refund of my deposit and they no longer respond to my emails or live support.

mi sono registrato sul casino mediante un link di affiliazione ho depositato 40 e raggiunto la soglia di prelievo di 106 euro giocando a blackjack live evolution , e dopo che ho mandato i documenti per kyc mi dicono che avrei manipolato rtp per vincere e che per questo mi hanno chiuso l'account , come avrei potuto manipolare rtp per vincere? sarei ricco altrimenti , e non hanno menzionato di un rimborso del mio deposito e non mi rispondono più alle mail e al supporto live

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you received any instructions regarding your gameplay from the external advertising company, as suggested by the casino?

Could you please specify which games you played besides Live Evolution Blackjack?

Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a screenshot or a link to it.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hi, I finally solved the problem, they were very kind in solving the problem

Ciao alla fine ho risolto con il casino , sono stati molto gentili a risolvere il problema

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear gianniantonelli0005,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika