Blitz-bet Casino - Las solicitudes de retiro de los jugadores se retrasan.

The withdrawal is always denied, and new documents are constantly being requested. Now they are asking for an original PDF file from my bank, which is impossible because no bank does that. Can you help me further?

Die Auszahlung wird mir immer verweigert, immer werden neue Dokumente verlangt, jetzt möchten sie eine originale PDF Datei von meiner Bank. Was unmöglich ist, den keine Bank sowa macht. Können sie mir weiter helfen

Dear gerrydelux,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• What format does your bank use to deliver bank statements? Is it impossible for you to request it in .pdf format from your bank?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

This casino is an absolute disgrace.

Now that all the documents are in order, they tell me there is no active withdrawal. I sent the withdrawal history, and they replied that they had put this money back into my casino. Which is not true!! I will give up and leave it at that, only other players should be wary of this fake casino.... thank you very much for your effort

Dieses casino ist eine absolute freschheit.

Jetzt wo alle dokumente in ordnung sind, sagen sie mir es wehre keine aktive auszahlung vorhanden. Habe die auszahlungs historie geschieckt, darauf haben sie mir geantwortet dieses geld hätten sie wieder auf mein spielcasino gesetzt. Was nicht stimmt !! Ich werde es aufgeben, und es dabei lassen, nur andere spieler sollen vor diesem fake casino geward sein.... vielen dank für ihre mühe

To better assist you kindly share the information I requested earlier.

Without any evidence or communication proving you are attempting to resolve the issue, the complaint cannot proceed.

Please share your communication with the casino to my email at tomas@casino.guru

Dear gerrydelux,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.