BlueChip Casino - El reintegro del jugador se ha retrasado.

I recently won a big amount in Bluechip casino, almost amounting to 20,000$ on slots game. They have only given me around 500$ withdrawal so far after verifying my account and have set withdrawal limit of 50,000 INR per request which I don't have an issue with. The matter with which I have an issue that they are saying the withdrawals will be processed anywhere between June 7th to July 23th. That's an unusual and extremely large time period even though the amount is quite substantial. Is there any way casino guru can intervene and help me get the funds quicker ?

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Dear r00t3rs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok I'll wait for 2 weeks and update you guys before that if I get the full withdrawals by then.

By the way, i have completed all the verification steps.

Hi,

Still getting run around from Bluechip. I won around 20k$ totally and they are saying they will process only one withdrawal every two days (Around 540$ limit per withdrawal) which is not ideal and would take an extremely long time.

The reasoning is that my payment processor has set a limit which is confusing because I am crypto withdrawal which is instant and has no real limits. Anyway CG can pitch in or advise me ?

Dear r00t3rs,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear r00t3rs,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla