BlueChip Casino - El retiro del jugador se ha retrasado.

The casino won't pay my withdrawal!

The account was verified a year ago...chat and email just say the same thing, wait 48 hours 😀

Casino ei maksa kotiutustani!

Tili on varmennettu jo vuosi sitten..chat ja sähköpostista vaan samaa lausetta, että odota 48h 😀

Dear Toolo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please clarify when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I made a "successful" withdrawal a year ago, successful in quotes, because then I finally had to seek help here too!

This withdrawal was initiated on 9.4.25.

Olen tehnyt "onnistuneen" kotiutuksen vuosi sitten, onnistuneen lainausmerkeissä, koska silloin myös piti täältä hakea lopulta apua!

Tämän kotiutuksen vireille laitto oli 9.4.25.

Thank you for your reply, Toolo. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear Toolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru