BlueChip Casino - El retiro del jugador se retrasa debido a problemas de verificación.

Hello Casinoguru Team, I have a problem with Bluechip Casino! My account has been fully verified since April 10, 2025! I made a profit on sports betting on April 12 and immediately requested a withdrawal! I didn't use a bonus for this bet, only real money! I immediately asked via live chat when it would be processed! Then they told me that I had to upload new documents to confirm my payment, even though my account was fully verified! I couldn't upload any new documents to my account because, as I said, my account is fully verified, so I sent them via live chat! 6 hours later, I asked again via live chat and suddenly they needed payment confirmation again, again from Skrill, and this time a bank statement from my Skrill account in PDF format! Over 24 hours have passed since then, but nothing has happened! They told me that the verification can take up to 24 hours, but that it's usually faster! I have lots of screenshots that I can use to prove everything! Please help me, as I've already deposited over €400! The payout is €700! I think it's a real shame that you have to fight over your money even though you've already deposited so much! Please help!

Dear Christoph90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain whether you funded your casino account using Skrill?
• Have you funded your Skrill wallet using money from your bank account?
• Is your player's account accessible to you?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Christoph90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru