Bodog.eu Casino - La cuenta del jugador muestra un saldo negativo debido a problemas con el depósito.

Bodog has randomly just told me there is an issue with some of my deposits that my bank is trying to reverse .. I have received no refund and contact my bank with no knowledge of what this is about .. I have asked bodog to either provide me the information about the deposits in question or to contact my facial institution and resolve this internally by showing them the proof of deposit .. they are unwilling to provide me either detail instead are demanding they have a phone call with me to discuss my fjncisl matters wich in not comfortable with … regardless of anything they refuse to release any information to me and have my account he legitimate add a negative balance as if I owe them money

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask a few questions to clarify your situation:

1. Have you ever requested chargebacks for any deposits you sent to this casino?
2. Could you please specify how many deposits you are experiencing issues with?
3. If possible, kindly forward all communication between you and the casino’s customer support regarding this problem to veronika.f@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have never requested any charge backs of any sort ..

I would love to give you these answers unfortunately I can not as bodog refuses to give me any information unless they call me to talk about my financials wich as I have stated many times I am absolutely uncomfortable with doing over the phone with some stranger .. that is not my bank

Could you please clarify if you remember how many deposits you made into this casino? If you are able to access your casino account, please send me a screenshot of your deposit history.

Dear sycocity,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

We’ve reopened this complaint at the request of sycocity. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Please forward me the bank statements in PDF format, starting from the month you started depositing money into this casino, until the date of your last deposit at veronika.f@casino.guru. Thank you for your cooperation.

There is no money provided back to me. I have no idea about what deposits what dates anything they won’t tell me anything they just have my account at a negative balance and refuse to give me any information.Unless I discuss it with them over the phone giving them private personal details. I have been a member of the casino for years and years

If bodog would just inform me what deposits they are having issues with I am certain it could be resolved but they refuse to .. I have contacted my bank and they have no record of any reversals of deposits never mind s multitude of deposits that total an amount of -617.00 .the fact they won’t provide me any information and will not contact the bank to verify said so called deposits that got reversed supposedly is very suspicious

No action from bodog no attempt to contact me no attempt to resolve this issue .. last message they refused again to provide any information. On why there is a negative balance of -672.00 on my account I fear they will take me to collections or something for no reason .. and this could effect my credit .. I have no idea what they will do they won’t even provide me with a reason why … once again want to state have never received any chargebacks or reversal ls of funds from bodog .. I have never had a withdrawal that was processed multiple times accidentally . I have been a customer of there’s for many many years and there has been no issues from deposits or anything from my side ever .. and they state as well as my bank states to never disclose personal details over the phone and that they will never request information on this manner ..

Please casino guru help me resolve this I’m at a standstill with them with no idea how to even proceed bodog refuses to provide information

Dear sycocity

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you sycocity for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bodog.eu Casino for their help in resolving this complaint. We would like to know what the issue is with the deposits and what we can do to help the player receive their funds.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I tried to pull up the transaction history with bodog but it won’t give me any info past the last 31 days … I often would do several deposits every day with bodog I am a platinum member and have no restrictions on my deposit amounts ..actually this is from my bank

Dear sycocity,

I have tried to contact the Bodog.eu Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try and contact them anyway, you can do so here: (complaints@cga.cw) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter