BOHO Casino - La retirada del jugador se retrasa sin explicación.

I have been a member for a few months. I acheived vip status after depositing thousands.

I got my documents verified

Prior to making any withdrawals and constantly depositing I used to get phone calls every week from the casino. They will ask me how i am and give me bonuses.

After depositing thousands and wagering 10s of 1000s i decided to make one withdrawal to test the casino.

I make a small withdrawal of 800. I stopped getting phone calls and bonuses. 9 days later and 7 business days later they ignore my emails. My wirhdrawal is still in progress. Their site says 48 hours worst case 5 to 7 business days.

This system must be stopped.

Deposits go in instantly

Withdrawals they blame security reviews on payment providors

I want answers why online casinos do this on a regular basis to customers

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

I'm keeping an eye out

Thanks

It's the 9th business day today and I'm still for my funds and reply from the casino

Ive sent a dozen emails i get no reply. The vip live chat wont give me an answer.

I believe i have been scammed. I deposited 1000s with no issues. I even received phone calls and emails prior to my first withdrawal. Now they went missing. This is unethical and illegal

Apparently they approved my cash out. Still waiting for the money to hit my account since 4th of July

Thank you for keeping me updated. Before we proceed with the investigation, please forward me all the relevant communication between you and the casino customer support regarding the delay in processing your withdrawal request at veronika.f@casino.guru. Additionally, kindly send me a screenshot of your transaction history showing the pending withdrawal requests as well. Thank you for your cooperation and patience.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Huss23,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika