BOHO Casino - La solicitud de cierre de cuenta del jugador es ignorada.

Predatory casino refusing to close account despite multiple requests and gambling problem.

I have sent this casino countless mails and support requests. Everything is ignored. I have told them I have a gambling problem and nothing. I keep losing money every day because they will not close my account.

this should be illegal and there is nothing I can do

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you received a response to any emails that you sent to the casino customer support?
• Have you tried contacting support with your self-exclusion requests through other communication channels, since your emails are being ignored?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

i I have not received any response for at least two weeks and when I receive a response they say my VIP manager Stella will resolve it but she does not exist. I have never received a reply form her.

I have lost hundreds of euro in the last weeks because they won’t close the account.

besides email I have contacted their chat which is just AI responses. I left negative reviews also on google and trustpilot. Still nothing.

Please forward me the full, uncropped, original email threads regarding your self-exclusion requests at veronika.f@casino.guru. Kindly include your chat conversations with customer support as well. If you have received any new responses from the casino, please forward those to me as well. Thank you for your cooperation.

Hi this is now resolved thanks to input from ask gamblers

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Alpishytwo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika