BOHO Casino - La solicitud de cierre de cuenta del jugador es ignorada.

It seems to me that BOHO Casino has a problem closing accounts.

I already tried to close the account 2-3 months ago, but then they simply stopped responding.

I tried to close the account again a week ago and received generic, unhelpful replies.

Since I will no longer invest a single cent in this casino and have my regular casino, I would like to close my account with this casino provider.

I understand that if you want to sweeten the deal for customers visiting the casino, you could offer bonuses – play money, etc. (which, by the way, weren't available)... But I can't comprehend this persistent refusal to accept that someone wants to close their account.

As written, I would like BOHO to comply with my request and close the account!

Thanks

Mir scheint als hätte BOHO Casino ein Problem damit Accounts zuschließen .

Ich habe vor 2-3 Monaten schon probiert den Account zu schließen dort wurde dann einfach nicht mehr geantwortet .

Jetzt habe ich vor 1 Woche wieder versucht den Account zu schließen und bekomme 0815 Antworten .

Ich möchte da ich keinen einzigen Cent in dieses Casino mehr investieren werden und mein Stamm Casino habe , hier bei diesem Casino Anbieter meinen Account schließen .

Ich versehe wenn man die Kundschaft vielleicht etwas den Besuch bei dem Casino versüßen möchte mit Bonis - Spielgeld usw . ( Gab es übrigens nicht ) ... Aber dieses Penetrante nicht Akzeptieren das man sein Account schließen möchte kann ich nicht nachvollziehen .

Wie geschrieben ich möchte das BOHO meinen wünsch entgegen kommt und den Account schließt !

Danke

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Filler1981;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas

Thanks for the feedback... I'd like to close the account completely. I don't like this casino at all, so I don't need an account there or the unnecessary advertising, etc. However, they're making it incredibly difficult.

I've just sent you the last few emails...

Thanks

Regards

Danke für die Rückmeldung ... Ich möchte den Account komplett schließen lassen . Mir gefällt dieses Casino überhaupt nicht und daher brauch ich da kein Account und unnötige Werbung ... etc . Jedoch wird einem das absolut erschwert .

Ich hab die jetzt die letzten Emails geschickt ..

Danke

MfG

Dear Casino Guru and Player,

Thank you for your patience. We would like to inform you that the player’s account has been closed at their request.

Best regards,

Bohocasino Team

I wonder why this doesn't work right away. Thank you and thanks for the quick help, Guru Team. Case can be closed.

Regards

Ich frag mich warum das nicht gleich geht . Danke und Danke für schnelle Hilfe Guru Team fall kann geschlossen werden

MfG

Dear Filler1981,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru