BOOMERANG BET Casino - El retiro del jugador ha sido cancelado.

The casino canceled my withdrawal without reason, blaming the bank. Since they are legally obligated to return my money and since the issue is due to the fact that this non-AMMS site uses methods that European legal banks find suspicious—fearing money laundering—the problem lies with the site and not the consumer. I, therefore, ask you to invite the casino to the discussion so that we can resolve the issue through a manual withdrawal, similar to a case like mine with the same site that was resolved through your intervention. I also want to inform you that my account is in good standing and that I requested the withdrawal using the same method as the deposit, and I have properly verified my documents. I am attaching the IBAN where Boomerang can proceed with a manual withdrawal (the same account from which I deposited).

LT533250070390654923

Il casinò ha annullato senza motivo il mio prelievo, accusando la banca. Siccome sono tenuti legalmente a ridarmi I soldi e siccome la causa è il fatto che io sito non AMMS usa metodi oscuri alle banche legali europee che temono il riciclaggio, il problema rimane del sito e non del consumatore. Chiedo dunque di invitare il casinò alla conversazione per poter risolvere il problema tramite un prelievo manuale, come ho visto che è stato fatto in un caso analogo al mio con lo stesso sito grazie ad un vostro intervento. Ci tengo ad informare inoltre che il mio account risulta in regola e che ho fatto richiesta di prelievo con lo stesso metodo di deposito, oltre ad aver verificato i documenti correttamente. Allego l'iban dove Boomerang può procedere con un prelievo manuale (quello dello stesso conto con cui ho depositato)

LT533250070390654923

Dear Eliat,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

When was the last time you communicated with the casino about the cancelation of your withdrawal request?

Has the money returned to your casino account after the payment was canceled?

Has the casino suggested any alternative ways to withdraw your winnings, e.g. approving a manual withdrawal as you mentioned in your complaint?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, the first withdrawal I made was cancelled, that is the one of € 170 as shown in the photo I attached in the previous message. The casino, after having sent the money back to their site, did not suggest any other method despite my requests. Now the withdrawals in progress with another method are 2, one of € 100 and one of € 210, having bet the 170 on sports betting. I suggested sending myself the money manually to avoid further cancellations. Given the complaints for similar cases on your sites, and although in the aforementioned cases boomerang.bet manually performed the withdrawals, they responded to me with a series of copy-paste messages without taking my suggestion into consideration. I would like you to intervene by having my money sent manually to the IBAN LT533250070390654923 because the method I currently have in progress is particularly long and since I am the consumer I would like not to have to compromise due to a lack of will of the casino to perform a manual withdrawal. If you also check you will notice how similar problems to mine have already been solved in this way, so I ask you if you can kindly urge the site to move in these terms

Salve, il primo prelievo che ho effettuato è stato annullato, ovvero quello da 170€ come riportato nella foto che ho allegato nel messaggio precedente. Il casinò, dopo aver rimandato i soldi sul loro sito, non ha suggerito nessun metodo diverso nonostante le mie richieste. Ora i prelievi in corso con altro metodo sono 2, uno da 100 euro e uno da 210, avendo ripuntanto i 170 su scommesse sportive . Ho suggerito io di inviarmi i soldi manualmente per evitare ulteriori annullamenti. Visti i reclami per casi analoghi sui vostri siti, e sebbene in suddetti casi boomerang.bet abbia eseguito manualmente i prelievi, a me hanno risposto con una serie di messaggi copia-incolla senza prendere in considerazione il mio suggerimento. Gradirei interveniste facendo inviare i miei soldi manualmente all'iban LT533250070390654923 perché il metodo che ho in corso attualmente è particolarmente lungo ed essendo io il consumatore vorrei non dover scendere a compromessi per una mancanza di volontà del casinò nell'eseguire un prelievo manuale. Se controllate anche voi potrete notare come problemi analoghi al mio siano già stati risolti in questo modo, dunque vi chiedo se gentilmente potete sollecitare il sito a muoversi in questi termini

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please specify what other payment methods you have selected for withdrawing your winnings?

Are those payment methods verified?

Have you received any of your winnings in the meantime?

Dear Eliat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.